Privacy Policy

1. Who we are

This website is operated by BB Sanders Holding BV, trading as Sikams Production Atelier (Produksi Sikams Atelier). We are registered in the Netherlands under KVK no. 77223969 and VAT no. NL860939728B01, with registered address Stakenborgakker 8, the Netherlands. Our production facility is located in Sukawati, Gianyar, Bali, Indonesia. In this policy, "we", "us" and "our" refer to Sikams Production Atelier.

We take the privacy of everyone who contacts us or visits this website seriously. This policy explains, in plain terms, what personal data we collect, why we collect it, how we use it, and the choices you have.

2. Scope of this policy

This policy applies to personal data we collect through this website, including through our contact and brief-submission form, and through any direct correspondence you have with us by email, telephone or messaging. It does not cover third-party websites we may link to, which have their own privacy policies.

3. Data we collect

We collect only the data we need to respond to you and to run our business. Depending on how you interact with us, this may include:

• Contact details you provide, such as your name, company name, email address and telephone number.
• Brief and project information, including any descriptions, specifications, sketches, CAD files, photos or other reference materials you choose to send us.
• Correspondence, such as the content of messages you send us and our replies.
• Limited technical data, such as anonymised website analytics that help us understand how our site is used. This does not identify you personally.

You are not required to provide personal data to browse the website, but we do need certain details (such as your email address) in order to respond to an enquiry or prepare a quote.

4. How we use your data

We use your personal data to:

• respond to your enquiries and messages;
• prepare quotes, samples and production briefs;
• communicate with you about your project, order or samples;
• maintain our business records; and
• improve our website and services.

We do not sell your personal data, and we do not use it for automated decision-making that produces legal or similarly significant effects.

5. Legal basis for processing

Where applicable law requires a legal basis, we rely on:

• your consent, when you choose to contact us or submit a brief;
• the performance of an agreement or steps taken at your request before entering into one; and
• our legitimate interests in operating, protecting and improving our business, provided these do not override your rights.

6. Sharing your data

We do not share your personal data with third parties except:

• with service providers who help us operate (for example, email, hosting, file storage and analytics providers), who are expected to process data securely and only on our instructions;
• where necessary to fulfil an agreement with you; or
• where required by law or to protect our legal rights.

We do not share your brief materials or project details with other clients.

7. International transfers

Our team and production facility operate between the Netherlands and Indonesia. As a result, your personal data may be processed and stored in either location, and by service providers located elsewhere. Wherever your data is processed, we take reasonable steps to keep it secure and to handle it in line with this policy.

8. Data retention

We keep your personal data only for as long as necessary for the purposes described in this policy, including to respond to your enquiry, deliver and support a project, and meet our legal, accounting and record-keeping obligations. When we no longer need your data, we take reasonable steps to delete or anonymise it.

9. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on your location and applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request that we correct inaccurate or incomplete data;
• request that we delete your data;
• object to or restrict certain processing; and
• withdraw consent where we rely on it.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review this page periodically.

12. Contact

For any questions about this policy or about how we handle your data, contact us at:

Sikams Production Atelier
Email: info@sikamsproduction.com
Phone: +62 851 9060 3741
Production facility: Sukawati, Gianyar, Bali, Indonesia